Last Updated: January 2024 | Effective Date: January 1, 2024
These Terms and Conditions ("Terms") constitute a legally binding agreement between MW Apartment GmbH ("Company," "we," "us," "our") and you ("User," "you," "your") regarding your use of our website www.agwalgram.com and the services we provide.
By accessing, browsing, or using our website and booking services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use our services.
MW Apartment GmbH operates a luxury chalet rental platform offering high-end Alpine residences located in Austria. We facilitate the connection between property owners/managers and guests seeking luxury accommodation in the Austrian Alps. We do not own or operate the properties listed on our platform.
You agree to:
Quote-Based Booking: Our booking process operates on a quote system. When you submit a booking inquiry:
All prices are quoted in Austrian Francs (EUR) and are subject to change without notice. Prices do not include:
Payment Terms: A deposit of 30% (or as specified in your quote) is required to secure the booking. The remaining balance is due 4 weeks prior to arrival. We accept bank transfers. Payment must be made in Austrian Francs (EUR).
Cancellation policies vary by property and season. Standard policy:
Specific cancellation terms will be provided in your booking confirmation. Force majeure events may affect these terms.
We strive to provide accurate descriptions and images of our properties. However:
Guests are responsible for:
The Company is not liable for injuries, accidents, or property damage that occur during your stay, except where liability cannot be excluded by law.
To the fullest extent permitted by law, MW Apartment GmbH shall not be liable for:
All content on our website, including text, images, designs, and logos, is the property of MW Apartment GmbH or its licensors. You may not reproduce, distribute, or transmit any content without written permission.
These Terms are governed by Austrian law, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. The place of jurisdiction is the court competent for Wien.
Where the guest is a consumer resident in the European Union, this choice of law does not deprive the guest of the protection of mandatory consumer provisions of the law of their country of residence, and the guest may also bring proceedings in the courts of that country.
The European Commission provides a platform for online dispute resolution at ec.europa.eu/consumers/odr. We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
We reserve the right to modify these Terms at any time. Changes become effective upon posting to the website. Your continued use of our services constitutes acceptance of modified Terms.
For questions regarding these Terms, please contact us at:
MW Apartment GmbH
Email: info@agwalgram.com
Phone: +43 664 88176265
Web: www.agwalgram.com
Last Updated: January 2024 | Compliant with: GDPR, Austrian FADP
MW Apartment GmbH ("Company," "we") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website www.agwalgram.com and booking services.
MW Apartment GmbH is the data controller responsible for your personal data. Our legal representative and contact details are provided in the Imprint section.
Information You Provide:
Information Collected Automatically:
We process your personal data based on:
We use your personal data to:
We may share your personal data with:
We do not sell or rent your personal data to third parties for marketing purposes.
We retain your personal data for:
You have the right to:
We implement technical and organizational measures to protect your personal data, including:
Your data may be transferred to and stored in countries outside Austria and the EU. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses.
We use cookies and similar tracking technologies. See our Cookie Policy for details.
To exercise your GDPR rights or make inquiries, contact:
MW Apartment GmbH - Data Protection Officer
Email: info@agwalgram.com
Phone: +43 664 88176265
Last Updated: January 2024
Refunds are processed according to the number of days before your check-in date:
Deposit is refunded minus 10% administrative fee. Full balance (if paid) is refunded in full.
50% of the total booking amount is refunded. The deposit (30%) is non-refundable.
25% of the total booking amount is refunded. 75% of booking is retained.
No refund is provided. The full booking amount is retained.
Approved refunds are processed within 10-15 business days via the original payment method. Your bank may take an additional 3-5 business days to credit your account.
In cases of force majeure (pandemics, natural disasters, war, terrorism), the following applies:
The following are non-refundable unless cancellation is due to our error:
Refund requests due to extraordinary circumstances (medical emergencies, death in family) may be considered. Please provide supporting documentation.
To cancel your booking and request a refund:
If you do not arrive for your booking without cancellation notification, your full booking amount is retained.
Last Updated: January 2024
Our booking process consists of three stages:
Minimum stay requirements:
Standard Times:
Early check-in and late check-out may be available at additional cost. Subject to property availability.
You must provide:
Upon arrival, you will receive:
All guests must comply with:
Guests are liable for:
Wear and tear is the responsibility of the property owner.
The number of guests may not exceed the maximum stated in the property description. Unauthorized extra guests may result in immediate termination of the booking without refund.
We recommend purchasing travel and cancellation insurance. Our company does not provide insurance coverage.
If you have a complaint or dispute regarding your booking or stay:
To modify dates or guest count:
Deposit: 30% of total booking price to secure the reservation
Balance: Due 4 weeks prior to arrival
Payment Method: Bank transfer (EUR only)
Late Payment: If balance is not received by due date, the booking may be cancelled
Last Updated: January 2024
The content on www.agwalgram.com is provided on an "as is" basis. While we strive to ensure accuracy, we make no representations or warranties of any kind regarding:
Property photographs are taken under specific lighting and weather conditions. Actual conditions may vary. We are not liable for:
Our website may contain links to third-party websites. We are not responsible for:
We do not guarantee that our website will be:
Guests use the properties at their own risk. We are not liable for:
While we assist with emergency contacts, we are not responsible for medical treatment or emergency response. Guests are advised to maintain appropriate insurance coverage.
TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING FITNESS FOR A PARTICULAR PURPOSE OR MERCHANTABILITY.
Our maximum liability for any claim arising from your use of our website or services shall not exceed the total amount paid for your booking.
You agree to indemnify and hold harmless MW Apartment GmbH, its officers, directors, and employees from any claims, losses, or damages arising from your use of our services or breach of these terms.
Last Updated: September 2026
Information pursuant to §5 E-Commerce Act (ECG), §14 Commercial Code (UGB) and §24 Media Act (MedienG).
MW Apartment GmbH
Arsenalstraße 8/1308
1100 Wien
Austria
Commercial register number (Firmenbuchnummer): FN 588258 k
Register court (Firmenbuchgericht): Handelsgericht Wien
Registered seat: Wien
VAT identification number (UID): ATU78647779
Legal form: Gesellschaft mit beschränkter Haftung (GmbH)
Telephone: +43 664 88176265
Email: info@agwalgram.com
Website: www.agwalgram.com
Managing Director (Geschäftsführer): [TO BE COMPLETED]
Rental and brokerage of holiday accommodation in the Austrian Alps, and related concierge services.
Supervisory authority (Gewerbebehörde): Magistratisches Bezirksamt
des 10. Bezirkes, Wien
Applicable trade regulations: Gewerbeordnung 1994 (GewO),
available at www.ris.bka.gv.at
Chamber membership: Wirtschaftskammer Wien
The European Commission provides a platform for online dispute resolution at ec.europa.eu/consumers/odr. Consumers may use this platform to resolve disputes. We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
Presentation of the company and of the holiday properties it offers for rent, together with booking enquiry facilities and related information.
The contents of this website are protected by copyright. Reproduction, distribution or any use outside the limits of copyright law requires the prior written consent of MW Apartment GmbH.